THIS AGREEMENT IS BETWEEN: MHK (The motorhome owner)   and   THE HIRER  

(You)  

1. YOUR CONTRACT WITH THE OPERATOR 

By taking the hire vehicle you are accepting these terms and conditions. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact MHK.

2. BOOKING CONFIRMATION AND PAYMENT 

An initial payment of £250 is required to confirm the booking, which is non-refundable and enters you into a binding contract for the hire. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Where you choose to pay by credit card we will make a charge of 1.5% in respect of each payment by credit card. There is no charge for debit cards. Any documentation you are requested to provide by MHK  must be received six weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your £250 initial payment.  

3. CANCELLATIONS 

All cancellations must be notified in writing to MHK, but please call immediately to inform us as this will improve the chances of rehiring the motorhome. If notification of your cancellation is received more than six weeks before the start date of your hire you will be refunded in full less the initial payment of £250. 

If notification of your cancellation is received less than six weeks before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid. However, MHK will do all it can to rehire the motorhome and if we are able to do so, you will be refunded up to a maximum of your total hire less your initial payment of £250, subject to the amount MHK is able to rehire the motorhome for.  

4. COLLECTION AND DELIVERY TIMES 

The motorhome will be available on the day of collection at the time and place specified in the Hire Agreement and must be delivered back to the agreed location at the time specified in the Hire Agreement. 

Late returns can have a significant impact on the next hire. If you fail to return the your motorhome on time you will be liable to an extra charge of £25 per hour plus any additional costs incurred by MHK as a result. There are no refunds for motorhomes returned early. 

5. AVAILABILITY 

Occasionally motorhomes are not available as agreed, which is almost always due to events beyond MHK ’s control (see below). If your booking has to be cancelled (which MHK has the right to do) we will offer you the choice of an alternative motorhome or, if no suitable replacement is available,  provide a full refund of all monies you have paid for your booking.   

6. EVENTS BEYOND MHK’S CONTROL 

Unfortunately, events beyond MHK’s control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which MHK  could not, even with all due care, foresee or avoid.   

MHK cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with ourselves is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond MHK’s  control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result MHK will of course offer you the choice of an alternative motorhome (if available) or refund as described above.  

7. SUITABLE PERSONS 

MHK have the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of ourselves, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but MHK have no further liability.   

8. PETS  

We do have vehicles for pet owners who wish to take their pets on holiday with them. A supplementary fee of £30 per hire is chargeable. Any damage incurred will be charged to the hirer in full. 

9. SMOKING 

Smoking is not permitted in any of our motor homes, any infringement of this condition will incur a minimum charge of £100.  For the benefit of other users your co-operation would be appreciated. 

 10. RENTAL PERIOD 

You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement.  You will be charged  £25 for every hour or part hour you have the vehicle after you should have returned it. 

11. YOUR RESPONSIBILITIES 

a. You must look after the vehicle and the keys to the vehicle.  You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle.  You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are 

responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches. 

b. You must not sell, rent or dispose of the vehicle or any of its parts.  You must not give anyone any legal rights over the vehicle.  

c. You must not let anyone work on the vehicle without the MHK’s permission. If we do give you 

permission, you will only receive a refund if you have a receipt for the work. 

d. You must let MHK know as soon as you become aware of a fault in the vehicle.  

e. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle 

until this time.  MHK must see the vehicle to check that it is in good condition.   

f. You will have to pay for repairs if: 

• The vehicle needs more than our standard valeting (cleaning); 

• You have damaged the  vehicle, inside or out 

g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. 

h. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault.  

12. CONDITIONS FOR USING THE VEHICLE 

The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence. 

You or any other authorised driver must not: 

• Use the vehicle for hire or reward; 

• Use the vehicle for any illegal purpose; 

• Use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive; 

• Use the vehicle while under the influence of alcohol or drugs; 

• Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission; 

• Overload the vehicle; 

• If the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if 

you do not have one. 

 13. CHARGES 

Charges are based on MHK’s price list at the time of booking. You will be charged for: 

a. The rental and any other charges we work out according to this agreement. 

b. A charge for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not 

your fault, subject to the cover provided by the hire insurance.  

c. Any charge for loss or damage resulting from you not keeping to condition 12. 

d. You must empty and swill out the toilet cassette at the end of the hire period. There is a £50 charge for un-emptied cassettes.    

e. The fuel tank will be full when hiring the vehicle and the vehicle must be returned with a full tank. There is a refuelling service charge if the tank is not full. The charge is based on the cost of the fuel plus £20. 

f. Gas is included. You are not required to top up the gas bottle before return. 

g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when MHK deal with these matters. 

h. Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while MHK cannot rent out the vehicle, if and when MHK demand this payment. 

i. Any published or agreed rates for delivering and collecting the vehicle 

j. Interest which will be added every day to any amount you do not pay on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. 

k. Value added tax and all other taxes on any of the charges listed above, as appropriate. 

You are responsible for all charges, even it you have asked someone else to be responsible for them. 

 l. A deposit of £650 is payable against any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. You agree that the deposit is payable in full as a condition of hire but you will not have to actually lodge payment with MHK prior to commencement of the hire. The deposit will only be taken on return of the hire vehicle in the event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. In such an event, the deposit is payable to MHK You accept that MHK is authorised to charge any credit, charge or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire. Should no Credit/Debit card details have been left with MHK, the deposit must be deposited with MHK prior to the start of the hire. It will be returned 2 weeks after the end of the hire less any charges or deductions made by MHK in accordance with these Terms and conditions.

l.1 The Deposit may be reduced to £150 by paying a £7 a day waiver fee at the time of hiring the Vehicle

14.  THE HIRE INSURANCE 

The motorhome is insured for the period of the hire and a copy of the insurance policy is available from MHK head office on request. By signing the Hire Agreement you are accepting the conditions of the hire insurance policy.  

 15. WHAT TO DO IF YOU BREAK DOWN 

No responsibility can be accepted by MHK for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operator’s failure to adequately maintain the motorhome in a fit state and condition.  

If you do breakdown you should: 

• Contact the breakdown service that covers the vehicle, the details of which can be found in the Instruction Folder.

• Inform MHK immediately  

 16. WHAT TO DO IF YOU HAVE AN ACCIDENT 

No responsibility can be accepted by MHK for any loss or damage or expense which occurs as a result of any accident.  

If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: 

• Make the vehicle secure 

• Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and 

• Contact MHK immediately.  

You must produce an accident report sending a copy to MHK head office. 

 17. WINDSCREENS AND TYRES 

You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. 

You should contact MHK to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.  

18. INFORMATION 

If you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.  

19. ENDING THE AGREEMENT 

a. If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement. 

b. If you are a company, we will end this agreement straight away if: 

• You go into liquidation; 

• You call a meeting of creditors; 

• We find out that your goods have been taken away from you until you pay off your debts; 

• You do not meet any of the conditions of this agreement 

c. If we end the agreement if will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. 

We can repossess the vehicle and charge you if we do this. 

 20. GOVERNING LAW 

This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.